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The Sematic Group considers customer satisfaction as its primary goal. To this end major investment has been made to ensure processes are managed throughout each company. This investment includes dedicated Quality management, Safety and Environmental professionals employed across the group, and a dedicated steering committee to manage the continuous improvement process across all group companies.
All Sematic Group companies aim to work with customers to ensure we provide the best products and services on the market. We also work extensively with our suppliers, developing relationships, to ensure we always receive the best quality materials to ensure our customers receive the products they require and expect from the Sematic name.
Some of the group companies have their quality management system verified by third party assessment under ISO 9000. This is complemented by customer approvals.
To ensure customer satisfaction the Sematic Group offers both pre and post sales support. A dedicated team has been established to give technical assistance, and advice on product specification and installation.
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Last Update 05-05-08
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